Shipping & FAQ
Shipping
How much does shipping cost?
$10 flat-rate shipping using USPS Priority Mail and $30 flat-rate for Express Shipping.
Do you ship internationally?
At the moment we only ship within the USA.
How long does shipping take?
Orders ship from San Francisco, California. Because many of our items are made to order, some shipping times may be delayed (please allow up to 5 business days for orders to be shipped via USPS Priority Mail). Once shipped, delivery time should be within 3-4 business days. We try our best to ensure timely delivery! That said, our team is as small as it gets! If you need an item by a certain date, please upgrade to USPS Express Shipping (please allow up to 2 business days for order to be shipped) or contact us before making your purchase so we can make it happen.Can shipping be expedited?
Yes! Please add the express shipping option at checkout.
Do you use sustainable packaging?
We’re happy to say that our products are shipped with plant-based compostable mailers and 100% compostable, recyclable, tissue paper made from recycled materials. We also avoid plastic whenever possible.
Do you accept returns or exchanges?
We accept returns for store credit or exchanges (for the same product). To be eligible for a return or exchange, the item must arrive back to us within 30 days in its original condition (tags on, unworn, no odor, no makeup stains, no pet hair, deodorant, etc.).
How to make a return or exchange
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To initiate an exchange (or return for store credit), contact us at hello@lovesoulcrownco.com with your order number and item(s) you plan to exchange. If an exchange, indicate the new size/style. At this time, customers are responsible for return shipping fees.
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Mail the item back in its original packaging to this address: Soul Crown Co. 1085 South Van Ness San Francisco, CA 94110
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Once we receive the item, we’ll inspect it and either mail your new item (shipping will be on us!) or email you a code for store credit for the amount of the product!
FAQ
Are your products sustainably made?
Yes! Our mission at Soul Crown Co. is to help you align your purchases with your values. We also love to empower other small business owners by curating only products that are thoughtfully designed and ethically produced. Our products are made to last so they can be worn and loved longer than mass-produced goods. Look for terms such as women owned, small batch, eco-friendly, etc., in each product’s description for more info!
Can I add to, change, or cancel an order once it has been placed?
Not at this time.
Something is wrong with my product. What do I do?
If you believe you have received a damaged product or the wrong product, please contact us within 3 days of receipt at hello@lovesoulcrownco.com with the order number and your message.
Please note that while we work hard to ensure that our photos accurately depict each beautiful item, colors can vary across devices. Additionally, due to the small-batch, handmade nature of many of our products, you can expect the occasional subtle difference. We hope this adds to the pleasure and surprise of shopping small!
Do you sell gift cards?
Yes, we sell e-gift cards! Find them here.
Does Soul Crown Co. give back?
For every purchase made here at Soul Crown Co., we donate a portion of the profit to organizations working toward a brighter, more sustainable, equal, and just world. Have a cause we should know about? We’d love to hear about the great work being done and how we can support each other!